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If you've already contacted iTeraTEL but your issue isn't solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others.
Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.