Hosted Call Center

You call center is a key focus to improving the customer experience and enhance loyalty. Using the latest cloud technology, iTeraTEL can give your call centre agents a fresh set of tools to provide faster, better service to customers.

Cloud-Based Call Center Solutions

In today’s complex global environment of new technology, product sourcing, and labor markets, iTeraTEL's hosted call center solutions offer a cost effective feature rich solution that’s designed to meet and exceed the expectations of any small to medium size business.

The hosted solution is outpacing the rest of the industry as an increasing number of contact centers make the switch from legacy software and equipment which they maintain in-house to hosted solutions provided over the internet as Software-as-a-Service. iTeraTEL’s offerings provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy.
hosted call center

Why iTeraTEL Hosted Call Center?

Complete Control & Access

The quick access web portal allows you to make changes on the fly at any time. Modify your messaging and prompts to deliver better results. The portal also provides detailed calling reports and a supervisor dashboard.

Reliability

iTeraTEL systems are maintained and monitored 24/7/365 so you receive maximum availability and security for your data.

Reduce Costs & Increase Productivity

With Hosted Call Centre there are no costly phone systems, hardware or software to purchase. We supply, implement and manage the entire system allowing you to focus on growing your business.

Scalability

Subscribe to only the amount of capacity your business requires and make additions as your business needs grow or change.

Web-Based Management

<strong>Local Agents</strong>

Local Agents

Call centers have become critical to the success of most businesses. With a combination of auto attends and queues, you can direct all incoming calls to their right destinations. Local agents can log into the queue and start helping your customers right away.
<strong>Remote Agents</strong>

Remote Agents

Remote agents can connect from any phone on the public telephony network, such as mobile. Once authenticated, they will be logged into the queue and behave like local agents. The Call Confirmation feature prevents automatic call answering because it requires remote agents to confirm a call before taking it.
<strong>Moderators</strong>

Moderators

Gain better control of how your call center works by viewing detailed reports or listening to active conversations. Moderators can also whisper to any of the registered operators. This feature proves especially useful for training new agents or assisting them when needed.

Data Solutions

facebook twitter Google Plus  Linkedin 

Get In Touch

445 Apple Creek Blvd. Suite 206
Markham, ON Canada L3R 9X7

T/F: 855.22.ITERA

Tel: 416.548.8600

Fax: 416.548.8597

Email: Info@iteratel.com

business phone

 

Contact Us Terms and Conditions | Privacy Policy | Sitemap        ©1995-2016 iTeraTEL Communications Inc.