iTeraPBX - The Next Generation Hosted PBX


iTeraPBX is a hosted private branch exchange (Hosted PBX) phone system that's delivered as a hosted service. Frequently referred to as a virtual PBX, our hosted PBX solution can free companies from having to invest in the costly equipment of a complex business phone system, while still enabling the company to utilize telephony features like voicemail, faxing, automated greetings, touch tone menus, conference calling, call auditing and calling logs, and more.

By providing a secure web interface to manage all aspects of your business phone system, iTeraPBX also eliminates the need for expansive on going telephone maintenance contracts. The hosted solution can provide clients saving of up to 50%.
Hosted PBX

HD Voice Powered By TDM-based IP

iTeraPBX Hosted PBX phones feature HD Voice™ for unparalleled sound and clarity. Unlike other Hosted PBX providers, iTeraPBX is not a pure VoIP solution. TDM-based network provides us with an opportunity to utilize traditional telephony technology and in turn reduce the use of public IP while transiting the calls of our subscribers to the public switched telephone network (PSTN).

Powered By TDM-Based IP

Unlike other Hosted PBX providers, iTeraPBX is not a pure VoIP solution. TDM-based network provides us with an opportunity to utilize traditional telephony technology and in turn reduce the use of public IP while transiting the calls of our subscribers to the public switched telephone network (PSTN). More information about TDM-Based IP

4G/LTE Wireless Failover

4G/LTE network failover, providing organizations with an essential business continuity option should their primary internet connection delivering their voice solution fails. This solution ensures your IP phones remain in-service at all times. More information about LTE Failover

Hosted PBX Features

Compare - iTeraPBX and On-Premises PBX

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Host PBX Key Features 

  • No need to buy or maintain expensive PBX equipment
  • Basic & Advanced calling features - 50+ Features
  • POT (Plain Old Telephone) call quality powered by TDM-based IP
  • Multiple extensions across multiple locations
  • Low cost International calling rates
  • Fax support (Traditional Fax Machine & Online Fax)
  • 24x7 Customer Support

Basic PBX Features

Subscribe to iTeraTEL Hosted PBX and receive all the important features you need to run your business included at no extra charge.

Enhanced <strong>Voicemail</strong>

Enhanced Voicemail

Voicemail intercepts calls and records messages left by your callers. You can check all recorded messages even if you're out of office. Of course, you can also have them sent to you by email also.
Call <strong>Park</strong>

Call Park

With this feature, you can 'park' a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.
PBX Features
Call <strong>Forwarding</strong>

Call Forwarding

No one likes to miss important phone calls. Using Call Forward you can forward calls to another extension of the system or to any other phone such as your mobile. Therefore, even if you're not at your desk, you will still remain available.
Departmental <strong>Ring Groups</strong>

Departmental Ring Groups

Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once.
Record <strong>Conversations</strong>

Record Conversations

iTeraPBX provides two call recording options: event-driven - in this case, employees need to press a button for the recording to start; or unconditional call recordings - the management sets up recording to trigger automatically.
Call <strong>Screening</strong>

Call Screening

Call screening is a feature particularly interesting for call centers, but also for other organizations such as banks or insurance. Such companies can filter calls by destination, comply with local regulations, and improve customer satisfaction.
Conference <strong>Calling</strong>

Conference Calling

Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP Business Phones natively support up to three parties on a conference call.
<strong>Faxing</strong>

Faxing

Fax is available with full T.38 support (passthrough and endpoint). This feature allows you to send and receive error-free faxes over IP links, even on poor quality connections. The fax server can also translate faxes to/from email or file uploaded through the web.

Advanced PBX Features

Additional advanced PBX features available to subscribers.

Follow <strong>Me</strong>

Follow Me

Never miss a call, regardless of your location. When a caller dials your number, your mobile phone, home phone and office phone will all ring at the same time. The call will be put through the line that you create, ensuring that you can be easily reached even when out of office.
SIP <strong>Forking</strong>

SIP Forking

The option of “forking” a single SIP call to multiple SIP endpoints. A single call can ring many endpoints at the same time. With SIP forking you can have your desk phone ring at the same time as your softphone or a SIP phone on your mobile.
PBX INTEGRATION
Incoming <strong>Call Rules</strong>

Incoming Call Rules

This feature improves privacy protection, automates tasks, and enhances user productivity. You can filter incoming calls according to CallerID and time of call and by means of rules that trigger a set of predefined actions, such as call hang-up.
Text2Speech <strong>(TTS)</strong>

Text2Speech (TTS)

IVR's are easier to build with the provided high-quality Text2Speech technology. Converting text to natural speech has never been easier, even if the message is in a foreign language.
Encrypted <strong>Voice</strong>

Encrypted Voice

Gain a higher level of security for your VoIP voice communications. All of our VoIP systems are secure and rock-solid so there is no concern about eavesdropping of conversations. On-the-fly Audio Encryption is available when is available when supported by the end point or PBX.
Extension <strong>Virtualization</strong>

Extension Virtualization

We bring the cloud and virtualization to phone extensions. Your phone device is not important, but what you have associated with it! The new functionality helps in many usage scenarios such as virtual office, call centers, mobility. 
<strong>Presence</strong>

Presence

The Presence feature allows users to monitor the status of their coworkers. Presence is the first thing to check before calling or transferring any calls to your colleague.
advanced PBX

Easy Integration & Advanced Reporting

iTeraPBX includes a wide range of reporting tools available for administrators and management. The Advanced Call Reporting is comprehensive, allowing you to monitor user activity and manage all aspects of your phone system.

Microsoft <strong>Lync Enabled</strong>

Microsoft Lync Enabled

By integrating iTeraPBX with Microsoft Lync, iTraPBX call charging will take care of Lync calls, Lync has access to the telephony network under well-established security policy, rules, and limits while taking advantage from iTeraPBX's advanced call routing.
Advanced <strong>Call Reporting</strong>

Advanced Call Reporting

iTeraPBX includes a wide range of reporting tools available for administrators and management. The Advanced Call Reporting is comprehensive, allowing you to monitor user activity, bill customers from third-party applications, determine call queues flows and so on.
CDR <strong>Access Interface</strong>

CDR Access Interface

Through the REST-based CallAPI you can interact with iTeraPBX's CDRs and retrieve the information you are interested in. For example, you can get a list of all the calls made by a certain user throughout the past month.
Unified <strong>API & CRM integration</strong>

Unified API & CRM integration

Unified API interface allows iTeraPBX customers to use HTTP REST based methods in order to initiate calls or control existing calls. This functionality basically adds telephony functionality to any third party software.
hosted pbx management

Available Modules

A wide range of available add-on's available to subscribers to meet their business needs.

Interactive <strong>Voice Response (IVR)</strong>

Interactive Voice Response (IVR)

The IVR feature can assist you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the simple REST based CallAPI!
Paging <strong>Intercom</strong>

Paging Intercom

The Paging/Intercom feature allows you to use the built in speaker of your IP phone, or external speaker to 'broadcast' your voice to other staff.
Call <strong>Queues</strong>

Call Queues

Call queues are used when you have multiple customer calls but only a limited number of staff to answer these calls at any time. Queue and agent reports are available to guide you in making the right decision to service your clients.
Interactive-IVR
Conference <strong>Bridge</strong>

Conference Bridge

This feature can be utilized to host a large number of callers in a two-way conference, or also to host information sessions in which callers can join your conference call but can only listen to you make a presentation.

Data Solutions

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Markham, ON Canada L3R 9X7

T/F: 855.22.ITERA

Tel: 416.548.8600

Fax: 416.548.8597

Email: Info@iteratel.com

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